Terms | Zenpath

Zenpath Wellbeing Ltd Terms and Conditions

For All Administrative Questions Please Email: support@zenpath.uk Include Take Back Your Boundaries 6 Week Challenge to the email title.

Please make sure that emails go into your inbox and not junk folder as this is a new email and website.

Email is our only form of communication. Please allow up to 48 business hours for a reply. This ensures the best clarity and record keeping for all communications. We will reply to your emails as soon as possible and in the order they are received. Thank you for your understanding!

Online Take Back Your Boundaries 6 Week Challenge Access

Once the course starts, you will have online access to watch it on your own time. If you cannot watch each module at the scheduled time, please allow 48 hours for us to upload it to our app so you can see it. If you cannot be on line during each live Q & A, you will not be able to participate in the Q & A as it will only be a recording at that point. You will not be able to download the course to your computer; you will only have access through our platform to watch it.

All other modules and bonus videos are previously recorded.

The Q&A session, Zoom at Noon, will happen on the Thursday of each week of the course and will be livestreamed at noon. You will receive an e-mail containing an access link prior to the Q&A session.

Lulu and Helen will answer specific questions regarding the content that has been discussed in the current, and in previous, modules. They will do their best to answer as many inquiries as possible.

During the Q&A session, participants will be able to ask relative, course-related questions in the Q&A window, which will be moderated by us. The CHAT window will also be available for participants to make comments and to connect with each other. Please keep your questions and comments relative to the course topics.

To optimize your viewing experience, please review these tips:

CHECK YOUR TECH

Live Streaming Tech Requirements: Guidelines for a successful streaming experience

Being able to watch streaming events is fairly straightforward. Any reasonably current device – meaning 5 years old or less – from a smartphone, to a tablet, or computer will be able to view the livestream.

You’ll want to be sure you have a solid connection to the internet, either via a WIFI or hardwired ethernet connection to the Internet, or with a phone or tablet connected to a cellular phone network.

As long as you have a minimum and stable 5mbps of download speed you will be able to watch the livestream. To check your connection speed, you can go to: Speedtest.net and run a speed test.

Note: Having someone else with a phone, tablet or computer on your Wi-Fi or hard wired to your network watching another video (Netflix, YouTube, Facebook, etc.) or downloading a file can severely degrade your ability to watch the course.

Live Streaming Tips

If you have an older device running on an older version of Windows or OS X with an older browser, below are a few things you can do to increase the likelihood you’ll have a successful streaming experience. (NOTE: if you have a PC that is still using Internet Explorer, you may want to download Firefox or Chrome and use that as your browser.)

Clear your browser history before you start streaming

Update Flash so you are running the most current version of Flash possible on your computer

Update your browser so you are running the most current version of your browser

Do a shut down on your computer, then restart prior to This reloads Flash and clears out memory.

Stream with only 1 tab open on your browser, the tab you’re using to watch the This ensures there won’t be background scripts from other websites running on your computer.

Make sure you have sufficient Internet bandwidth to watch the stream. A symptom of insufficient bandwidth is seeing the spinning circle on the player screen, or the stream stopping and You can check your bandwidth by going to speedtest.net. You need a minimum of 5mbps of download speed to view streaming.

If you can plug into your router rather than stream wireless, it’s more reliable.

If your current browser isn’t connecting, we recommend switching to a different browser.

If your connection is weak, Zoom will throttle the video It will deliver a lower quality video stream so that you can still hear audio. The on-demand video will be clearer for you.

Payment Transaction:

Business name that appears on card statements is: Zenpath Wellbeing Ltd

For Questions Please Email: support@zenpath.uk

EVENT Registration Cancellation:

Cancellation and Refund Policy – Your satisfaction with this online course is our highest priority! We offer a satisfaction guarantee for a full 14 days after purchase. The deadline to receive a refund is 2 weeks from your date of purchase. To request a refund, please email us at support@zenpath.uk

 Your refund will be processed within five business days and we will send you an email confirmation when your refund has been completed. However, we’d love to have a chance to address and resolve your concerns first. If there’s something we can assist you with, please email us at support@zenpath.uk and we’ll be happy to help!

Note: There are no refunds outside the refund policy for the online course.

Note: Zenpath Wellbeing Ltd does not store credit card information.

Intellectual Property.

The materials contained and accessible from and in this website and app, owned, operated, licensed, or controlled by Zenpath Wellbeing Ltd are the proprietary information of Zenpath Wellbeing Ltd or the party that provided the content to Zenpath Wellbeing Ltd. Zenpath Wellbeing Ltd or the party that provided the content to Zenpath Wellbeing Ltd retains all right, title, and interest to the content. The materials contained and accessible from and in this website, owned, operated, licensed, or controlled by Zenpath Wellbeing Ltd are copyrighted and may not be reproduced, distributed, republished, uploaded, posted or transmitted in any form, or by any means, without the express written permission of Zenpath Wellbeing Ltd. You may download or purchase material displayed on the website for non-commercial personal use only, provided you retain all copyright and other proprietary notices contained in the materials. You may not, however, reproduce, republish, display, perform, distribute, modify, transmit, reuse, re-post, or use the content of this website for public or commercial purposes, including, without limitation, the text, images, blog posts, audio, and video, without the express written permission of Zenpath Wellbeing Ltd. Images of people or places displayed on the website are either the property of, or used with permission by, Zenpath Wellbeing Ltd. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these terms and conditions. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. The trademarks, logos, and service marks displayed on the website are registered and unregistered Trademarks of Zenpath Wellbeing Ltd and other third parties that have authorized the use of such Trademarks on the website.

Nothing contained on the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the website without the written permission of Zenpath Wellbeing Ltd or the appropriate third party. Your use of the Trademarks displayed on the website, or any other content on the website, except as provided in these terms and conditions, is strictly prohibited. You are also advised that Zenpath Wellbeing Ltd will aggressively enforce its intellectual property rights to the fullest extent of the law.