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Privacy Policy

Last Modified: 18 March 2026

1. Introduction

Zenpath Wellbeing Ltd (“Zenpath”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your information when you use:

  • Our website (zenpath.uk)
  • The Zenpath mobile app
  • Our courses, resources and services

Zenpath Wellbeing Ltd is the data controller responsible for your personal information.

2. Information we collect

We may collect personal information when you:

  • Sign up for our courses, memberships, subscriptions, or events.
  • Interact with our website or app.
  • Contact our support team.
  • Subscribe to our newsletter.
  • Download our FREE resources.

The data collected may include

  • your name
  • email address
  • phone number
  • payment information
  • account information
  • technical information about your device or browser
  • and any other details you provide.

We only collect the minimum amount of personal information necessary to provide and improve our services.

3. How We Use Your Information

We use your information to:

  • Provide access to courses and services.
  • Process payments and manage subscriptions.
  • Respond to enquiries and support requests
  • Improve the functionality and user experience of the Zenpath website and app
  • Send newsletters, updates, offers, and relevant content (only with your consent).

4. Legal Basis for Processing

Under UK GDPR we process personal data based on:

4.1. Contractual necessity

To provide the services you have requested, including courses, memberships, and resources.

4.2. Legitimate interests

To improve our website, services, and user experience.

You can withdraw consent for marketing communications at any time.

5. Third Party Services

We use trusted third-party service providers to help deliver our services and operate the Zenpath platform.

These providers process data on our behalf and comply with applicable data protection regulations, including GDPR.

These services may include:

  • Mailchimp – used for managing email communications and newsletters.
  • Passion.io – the platform used to host and deliver the Zenpath mobile app and course content.
  • Stripe – used for secure payment processing.
  • Apple App Store and Google Play – used for distribution of the Zenpath mobile app and in-app purchase processing.

These providers may process limited personal data necessary for the operation of their services, such as account information, payment details, or technical usage data.

Each provider maintains its own privacy and security standards.

5.1 Analytics Tools

We use Hotjar to better understand how visitors interact with our website and app so we can improve user experience.

Hotjar may collect information such as:

  • device type and browser
  • screen size
  • general location (country level)
  • anonymised behavioural data such as clicks, taps, and scrolling

Hotjar uses cookies and other technologies to collect this information.

For further details, please visit Hotjar’s Trust Portal and Privacy Policy.

6. Data Storage and Security

We do not sell or share your personal data with third parties, except when required by law or when necessary to provide our services (e.g., payment processing).

We take reasonable security measures to protect your information from:

  • Unauthorised access
  • Loss or misuse
  • Accidental disclosure

Payment information is handled securely by trusted third-party payment providers and is not stored directly by Zenpath.

7. Data Retention

We keep personal information only for as long as necessary to provide our services or meet legal obligations.

For example:

  • account information may be kept while your account remains active
  • financial records may be retained for legal or tax purposes

7.1 Legal Obligations

In some circumstances we may be required to retain certain information even if you request deletion of your personal data.

For example, financial transaction records may need to be retained for accounting, tax, or legal compliance purposes.

In these cases, your information will only be retained for the minimum period required by law and will not be used for marketing or any unrelated purposes.

8. Your Rights

Under UK GDPR you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request data portability

To exercise any of these rights please contact us at: support@zenpath.uk

9. Cookies

Our website uses cookies to improve functionality and understand how visitors use the site.

You can manage cookie preferences through your browser settings.

10. Children

Zenpath services are intended for adults and are not designed for children under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy occasionally.

Any updates will be posted on this page and, where appropriate, communicated via email or app notifications.

12. Contact Information

If you have questions about this Privacy Policy please contact:

Zenpath Wellbeing Ltd

Email: support@zenpath.uk

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